Privacy Policy

1. Introduction

Last updated: October 24, 2026

Welcome to Elena’s House Cleaning San Diego! We are committed to protecting your personal information and your right to privacy. For questions about this Privacy Policy or our privacy practices, contact [email protected] or (858) 988-5808.

This Privacy Policy explains how Elena’s House Cleaning San Diego collects, uses, and shares personal information when you visit https://elenashousecleaning.org/, use our online booking page at https://book.elenashousecleaning.org/widget/groups/elena-house-cleaning, contact our team, or use our cleaning services. It also explains your privacy rights and how to contact us about your personal information.

Please read this Privacy Policy carefully to understand how we handle the information we collect.

2. What Information Do We Collect?

We collect personal information that you provide when you contact us, request a cleaning service, select a preferred date and time, communicate with our team, or use our services. The information collected depends on your interaction with us and may include:

Contact information: first and last name, phone number, and, when provided, email address and service or mailing address.

Booking and property information: ZIP code, number of bedrooms and bathrooms, preferred appointment date and time, and cleaning requirements or other service details you provide.

Communication information: messages, questions, requests, and information you share with our team when discussing or arranging your cleaning service.

Our Google Book online form does not collect payment card details, payment, or a deposit.

3. SMS Messaging & Privacy

Opt-In & Consent

Elena’s House Cleaning San Diego collects phone numbers through contact forms and online booking forms. Our team may call you about your cleaning request, appointment, requirements, and related service details.

Providing your phone number or submitting the booking form does not by itself enroll you in an SMS program or give consent for automated or marketing text messages.

If we offer an SMS program, we request separate, optional consent and explain the messages it covers. Messages follow the consent you provide. SMS consent is not a condition of requesting or buying a cleaning service.

4. How Do We Use Your Information?

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

To process and manage cleaning requests, including your preferred appointment date and time.
To contact you about cleaning requirements, the service address, pricing, and other service details, and to confirm availability or coordinate changes.
To arrange and provide cleaning services and respond to your questions or service concerns.
To maintain contact and booking records in our booking and customer relationship management (CRM) systems and support our customer service team.
To send administrative and service information about your request.
To send SMS communications only in accordance with the separate consent provided for the applicable SMS program; promotional communications are subject to your applicable choices and consent.
To understand use of the booking calendar through optional analytics when you enable it, as explained below.
To comply with applicable legal obligations.

5. Will Your Information Be Shared With Anyone?

We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
We may share contact and booking information with service providers that support our website, online booking, customer support, and customer relationship management (CRM) systems so they can process this information on our behalf for those purposes. We may also share relevant service details with cleaning personnel to arrange and provide your cleaning service.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website and booking pages and remember preferences. Cookies used by the website and booking platform can support the booking flow and essential functionality. Blocking cookies in your browser may affect these features.

Optional booking analytics

On the booking calendar at book.elenashousecleaning.org, you can choose “Allow analytics” or “Continue without analytics.” You can submit a cleaning request without enabling optional Google Analytics. If enabled, this setup measures calendar entry, form progress, and booking completion. It is designed to exclude your form answers, name, phone number, and booking identifiers from analytics events. Use “Analytics settings” on the calendar to change or withdraw your choice. Withdrawing stops further optional analytics events from this setup and clears its booking-host analytics cookies. It does not delete request records needed to process your cleaning request. This choice applies to this optional booking analytics setup.

Your choices

You can manage cookies through your browser settings. On the booking calendar, use “Analytics settings” to change your choice about our optional Google Analytics setup. That choice does not control all independent website or booking-platform technologies.

7. How Do We Handle Your Social Logins?

Our cleaning request form does not require creating an account or logging in through a social media account.

8. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

9. How Do We Keep Your Information Safe?

We aim to protect your personal information through a system of organizational and technical security measures.

10. Do We Collect Information from Minors?

We do not knowingly solicit data from or market to children under 18 years of age.

11. What Are Your Privacy Rights?

You have certain rights regarding your personal information, subject to local data protection laws.

12. Do California Residents Have Specific Privacy Rights?

If you are a resident of California, you are granted specific rights regarding access to your personal information.

13. Do We Make Updates to This Policy?

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date and will be effective as soon as it is accessible.